ace365 Privacy Policy – Protecting Your Personal Data

ace365 collects the following categories of personal data:

• Registration data: Your full name, date of birth, mobile number, and email address provided when you create an account.
• Identity verification (KYC) data: A copy of your valid Philippine government-issued ID, submitted before your first withdrawal is processed. This may include your passport, driver's license, or equivalent document.
• Transaction data: Records of deposits, withdrawals, bets placed, and winnings credited — including amounts, dates, and the payment channels used. All transactions are in Philippine Peso.
• Usage and behavioral data: Pages visited, games played, betting patterns, session duration, and device type. This data is used to improve the platform and detect unusual activity that may indicate fraud or account compromise.
• Device and technical data: IP address, browser type, operating system, and device identifiers collected automatically when you access ace365.
• Support communications: Messages, queries, and attachments sent to the ace365 support team, retained for quality assurance and dispute resolution purposes.

We do not collect unnecessary data. If a specific piece of information is not required to operate your account or process your transactions, we do not ask for it.

The personal data collected by ace365 is used for the following purposes:

• Account management: Creating and maintaining your account, processing your login sessions, and keeping your account details up to date.
• Transaction processing: Handling deposits and withdrawals in Philippine Peso via GCash, Maya, or bank transfer — and maintaining accurate records of all financial activity on your account.
• Identity verification: Verifying that you meet the age requirement (21+) and that your withdrawal destinations are registered in your own name, as required by our anti-fraud and anti-money laundering procedures.
• Platform security: Detecting and preventing unauthorized access, fraud, duplicate accounts, and any other activity that could harm players or the platform.
• Customer support: Responding to your enquiries, resolving disputes, and providing account assistance.
• Platform improvement: Analyzing usage patterns to identify and fix performance issues, improve the mobile experience, and develop features relevant to Filipino players.
• Responsible gaming: Monitoring account behavior to identify signs of problem gambling and, where appropriate, offering support tools such as deposit limits or self-exclusion.
• Legal compliance: Meeting any applicable record-keeping, reporting, or identity verification obligations.

We do not use your data for profiling in ways that affect your legal rights, and we do not use it for automated decision-making without human oversight.

ace365 does not sell or trade your personal data. We share it only in the following limited circumstances:

• Payment processors: Your transaction details are shared with the payment channels used to process your deposit or withdrawal — GCash, Maya, or your designated Philippine bank. These providers have their own privacy practices and security standards.
• Game providers: When you play a live casino, slot, or other third-party game on ace365, limited session data is passed to the game provider to enable gameplay. This does not include your full account details or financial history.
• KYC and identity verification services: Where a third-party service is used to assist with identity verification, your submitted documents may be processed through that service. All such providers are contractually bound to protect your data.
• Legal and compliance requirements: We may disclose data if required to do so by applicable law, regulatory authority, or in connection with fraud investigation or legal proceedings.

No personal data is shared with third-party marketers, data brokers, or advertising networks. ace365 does not participate in data-sharing partnerships for commercial targeting purposes.

Protecting your data is an active, ongoing process at ace365 — not just a policy statement. The following technical and procedural measures are in place:

• SSL encryption: All data transmitted between your device and the ace365 platform is encrypted using SSL (Secure Socket Layer) technology, preventing interception.
• OTP verification: Login and sensitive account actions require one-time password (OTP) confirmation sent to your registered mobile number, adding a second layer beyond your password.
• Secure server storage: Account data is stored on servers with restricted access. Full payment credentials are not stored — only the information necessary to process and reconcile transactions.
• Access controls: ace365 staff access to player data is restricted on a need-to-know basis. Access logs are maintained and reviewed.
• Fraud and anomaly detection: Automated systems monitor account activity for patterns that may indicate unauthorized access, account compromise, or fraudulent behavior.

While ace365 applies strong security measures, no online platform can guarantee absolute security. You also play a role — keep your password private, do not share your OTP with anyone, and log out of your account when using shared devices.

ace365 uses cookies and similar technologies when you access the platform. These fall into the following categories:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without affecting your ability to use the platform.
• Functional cookies: Remember your preferences — such as your preferred language settings or interface options — so you do not have to reset them each time you visit.
• Analytical cookies: Used to understand how players interact with the platform — which sections are visited most, where errors occur, and how to improve the mobile experience. This data is aggregated and not used to identify individual users.

You can control non-essential cookies through your browser settings. Disabling cookies may affect the functionality of certain features on ace365. The platform does not use third-party advertising cookies or behavioural tracking for ad targeting.

ace365 retains personal data only for as long as it is needed for the purposes described in this policy:

• Active accounts: Data is retained for the duration of your account's active status on the platform.
• Closed accounts: After an account is closed, certain records — including transaction history, KYC documents, and support communications — are retained for a defined period to satisfy legal, compliance, and dispute resolution obligations.
• Inactive accounts: Accounts with no activity for an extended period may be flagged and reviewed. You will be contacted before any data deletion action is taken on an inactive account.
• Marketing preferences: If you have opted in to receive communications from ace365, your preference data is retained until you opt out. Opting out is available at any time through your account settings.

Once the applicable retention period has passed and there is no legal obligation to retain the data, it is securely deleted or anonymized.

This Privacy Policy may be updated from time to time to reflect changes in the platform, applicable law, or our data practices. When updates are made:

• The "Last Updated" date at the top of this page will be changed to reflect the revision date.
• Material changes — those that significantly affect how your data is used or your rights as a player — will be communicated to registered account holders via in-platform notification before they take effect.
• Minor updates that do not affect your rights or the core purposes of data collection may be made without prior individual notification.
• Continued use of the ace365 platform after any policy update constitutes your acceptance of the revised terms.

If you disagree with any update to this policy, you may request account closure through the support team. Any balance remaining at the time of closure will be processed through the standard withdrawal procedure.