ace365 Terms and Conditions – Rules for All Players

Your account login credentials — including your password and OTP — are personal and confidential. You are solely responsible for all activity that occurs under your account.

• Do not share your password, OTP, or account access with anyone else, including family members.
• If you suspect unauthorized access to your account, notify ace365 support immediately. We will take appropriate steps to secure your account.
• ace365 uses OTP (one-time password) verification and SSL encryption to protect account access. These security measures are in addition to your own responsibility to keep your credentials private.
• Any bets placed or transactions processed under your account are your responsibility, regardless of whether you personally placed them, unless you have reported unauthorized access to support before the relevant transaction.
• You must log out of your account when using shared or public devices.

All financial transactions on ace365 are conducted in Philippine Peso (PHP). The following payment terms apply to all account holders:

• Supported deposit and withdrawal channels include GCash, Maya, and Philippine bank transfer. These channels are selected for their reliability and familiarity among Filipino players.
• Deposits are credited to your balance once confirmed by the payment provider. ace365 is not responsible for delays caused by third-party payment processors.
• All withdrawals must be made to a payment account registered in the same name as your ace365 account. Transfers to third-party accounts are not permitted.
• Identity verification (KYC) is mandatory before any withdrawal can be processed. This is a one-time requirement.
• ace365 does not accept deposits or process payouts via credit cards or cryptocurrency. These payment methods are not available on the platform.
• Minimum and maximum deposit and withdrawal amounts may apply and are displayed within your account's payment section.
• ace365 reserves the right to conduct additional verification checks on high-value transactions, which may cause a short processing delay.

The following rules apply to all sports bets placed on ace365, including pre-match and live in-play markets:

• Bets are final once confirmed. After you receive a bet confirmation reference, the bet cannot be cancelled or amended.
• Odds displayed are indicative until a bet is confirmed. ace365 reserves the right to refuse or limit bets at its discretion.
• If an event is cancelled or postponed beyond the settlement window, all bets on that event are voided and stakes are returned to your account balance.
• For live in-play bets, settlement is based on the official result at the point the specific market closes — for example, at the end of a quarter or half, depending on the market selected.
• Parlay (multi-bet) payouts require all selected legs to win. A single voided leg in a parlay may reduce the parlay to fewer legs, with the remaining odds recalculated accordingly.
• In the event of a dispute over a result, the official result published by the relevant sporting body or tournament organizer will be used for settlement purposes.
• Sports covered on ace365 include but are not limited to: PBA basketball, NBA basketball, football (international leagues), Philippine Volleyball League, boxing, esports (Mobile Legends, Dota 2, VALORANT), and other international sports events.

Casino, slot, eBingo, and online poker games on ace365 operate under the following terms:

• Each game has its own set of rules and return-to-player (RTP) information available within the game's information panel. Players are encouraged to review these before playing.
• Live casino games — including baccarat, blackjack, and roulette — are streamed by third-party providers. In the event of a technical disruption during a live session, rounds may be voided if the outcome cannot be confirmed. Stakes from voided rounds are returned to player balances.
• Slot wins and jackpot payouts are calculated automatically by the game software. In the event of a software malfunction, the game provider's technical rules take precedence for dispute resolution.
• ace365 does not guarantee the continuous availability of any specific game title. Games may be temporarily or permanently removed from the platform at any time.
• eBingo prizes and online poker payouts are settled automatically after each session concludes.

Promotions, bonuses, and any special offers made available on ace365 are subject to their own specific terms, which are communicated at the time the offer is presented. The following general rules apply:

• Promotional offers are available to eligible accounts only. ace365 determines eligibility at its sole discretion.
• Any bonus funds credited to your account may carry wagering requirements or usage conditions, which will be stated when the bonus is offered.
• ace365 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Abuse of promotional offers — including creating multiple accounts to claim the same offer — will result in the cancellation of any associated bonus funds and may result in account suspension.
• ace365 does not publish specific bonus percentages, amounts, or wagering requirements on general content pages. Refer to your account's promotions section or active offer communications for current, accurate figures.

ace365 takes responsible gaming seriously as a platform obligation and a genuine concern for player welfare. The following principles and tools apply:

• The platform is available only to players aged 21 and above. If ace365 has reason to believe that an account holder is underage, the account will be suspended and any remaining balance will be reviewed in accordance with applicable policy.
• Deposit limits, session time reminders, and self-exclusion tools are available to all account holders in the account settings section.
• Self-exclusion requests are processed promptly. A self-excluded account will not receive promotional communications and will be restricted from accessing the platform for the duration of the exclusion period.
• ace365 does not guarantee winnings and does not represent betting as an investment or income strategy. All games and bets involve financial risk.
• Players are encouraged to set personal budgets before starting each session and to treat gaming as a form of paid entertainment, not a source of income.

For the full responsible gaming guide, visit the Responsible Gaming page.

The following actions constitute a breach of these Terms and Conditions and may result in account suspension, balance forfeiture, or permanent closure:

• Registering more than one account on the platform.
• Providing false or misleading information during registration or KYC verification.
• Attempting to manipulate bet outcomes or exploit platform software errors or vulnerabilities.
• Using automated tools, bots, or scripts to place bets or interact with the platform.
• Engaging in collusion with other players in poker or any other game where such conduct could unfairly influence outcomes.
• Depositing funds from payment accounts not registered in your own name.
• Any attempt to launder money or use ace365 for any illegal financial activity.

ace365 reserves the right to close any account and withhold associated balances pending investigation if prohibited conduct is suspected.

ace365 may update these Terms and Conditions from time to time. When changes are made:

• The "Last Updated" date on this page will be revised to reflect the date of the most recent change.
• Material changes that significantly affect player rights or obligations will be communicated to account holders via in-platform notification or the registered contact details on file.
• Continued use of the ace365 platform after a terms update constitutes acceptance of the revised terms.
• If you do not agree with updated terms, you should stop using the platform and close your account. Any remaining balance at the time of account closure will be processed through the standard withdrawal procedure.

Questions about current or updated terms should be directed to the ace365 support team, which is available 24/7 through your account dashboard.